A self-service portal that cut call volume by a third
Replacing a decade-old customer area with a self-service portal for 240,000 household accounts.
34% fewer inbound calls in the first quarter
Case studies
Selected work
A representative sample rather than a highlight reel. Each study states what was wrong, what we changed, and what moved as a result.
Dispatch software that replaced eleven spreadsheets
A planning platform for four depots, replacing a spreadsheet process that only two people fully understood.
Shift planning down from 90 to 25 minutes
A booking flow that clinics could finally recommend
Rebuilding an appointment booking flow used by 90 clinics, with accessibility as a procurement requirement.
Booking completion up from 52% to 84%
One design system across retail, web and point of sale
A shared identity and component system for three product teams that had drifted apart over six years.
40% faster feature delivery across three teams
Business account onboarding, from nine days to under an hour
Digitising business account onboarding under real regulatory constraints, without weakening the audit trail.
Median onboarding time: 47 minutes
A manufacturer's site that finally generated enquiries
Rebuilding a 400-page industrial catalogue as a static site, with specifications engineers can actually search.
Qualified enquiries up 3.1x year on year
Across all projects
What the work adds up to
- 11 years Building digital products from Berlin
- 64 Projects delivered end to end
- 9 Senior specialists, no juniors billed as seniors
- 92% Of clients return within eighteen months
References
Clients will take your call
They rebuilt the customer portal in four months and it has not needed a rescue since. The handover documentation was better than our internal standard, which was mildly embarrassing for us.
What stood out was how early we saw something real. There was a working staging environment in week three, and every decision after that was argued with data instead of slides.
Next step
Tell us what you are building
A 30 minute call is usually enough to tell whether we are the right studio for the problem. No pitch deck, no obligation.
Next step
Tell us what you are building
A 30 minute call is usually enough to tell whether we are the right studio for the problem. No pitch deck, no obligation.